87JILI FAQ – Frequently Asked Questions Philippines

The minimum age to open an 87JILI account is 21 years old. This is a hard requirement under Philippine law and PAGCOR's licensing regulations. 87JILI enforces this through identity verification — you'll need to submit a valid government-issued Philippine ID (PhilSys, Passport, Driver's Licence, UMID, PRC ID, etc.) before your account is fully verified. Any account found to belong to a minor is immediately closed and any associated funds are forfeited.

No. Each person is allowed exactly one 87JILI account under their own identity. Duplicate accounts are a violation of our Terms and Conditions. If duplicate accounts are detected, both accounts will be closed and any bonus funds forfeited. If you've accidentally created a second account or forgotten your original login details, contact our live chat support team and we'll help you recover access to your original account instead of opening a new one.

After registering, go to Account Settings → Verify Identity. You'll need to upload:

• A clear photo of a valid Philippine government-issued ID (both sides if applicable)
• A selfie holding your ID next to your face

Verification is typically completed within 30 minutes during business hours. You'll receive a notification when it's done. KYC is required before your first withdrawal — we recommend completing it right after registration so there are no delays when you want to cash out.

Click the "Forgot password?" link on the Login page. Enter the mobile number or email address linked to your 87JILI account. A reset OTP or link will be sent within 30 seconds. If you don't receive it, double-check the mobile number or email you entered — it must match your registered details exactly. Still having trouble? Our 24/7 live chat support can help you regain access after verifying your identity.

For security reasons, changes to your registered mobile number or email address cannot be done directly from your account settings — you'll need to contact our live chat support team. You'll be asked to verify your identity before the change is processed. This protects your account from unauthorised modifications. The process typically takes 5–10 minutes once identity is confirmed.

Account locks at 87JILI happen for a few reasons: multiple failed login attempts, a self-exclusion request, a suspicious activity flag, or a pending compliance review. For login-related locks, the account automatically unlocks after 15 minutes, or you can contact our live chat team to unlock it immediately after identity verification. For other lock types, contact support with your registered mobile number or email for a detailed explanation and resolution.

Yes. If you wish to permanently close your account, contact our support team via live chat or email. Before closure, any remaining real-money balance will be returned to your registered withdrawal method. Note that permanent account closure is different from self-exclusion — self-exclusion blocks access for a set period while your account and balance remain intact. If you're considering closure due to gambling concerns, we encourage you to explore self-exclusion first. See our Responsible Gaming page for details.

The minimum deposit at 87JILI is ₱100. This applies across all payment methods. There is no maximum deposit limit set by 87JILI by default, though individual payment providers like GCash and Maya have their own daily transaction limits. If you need to deposit a large amount, bank transfer via InstaPay or PESONet is typically the most flexible option.

GCash, Maya, GrabPay, and most e-wallet deposits reflect in your 87JILI wallet instantly — usually within a few seconds of completing the transaction on your payment app. Bank transfers via InstaPay typically take 2–5 minutes. PESONet transfers may take up to a few hours depending on the sending bank's processing schedule. If a deposit doesn't appear after 30 minutes, contact our live chat support with your transaction reference number.

87JILI does not charge any fees on deposits. However, your payment provider may charge its own fees for certain transaction types — for example, some banks charge a small fee for InstaPay transfers. GCash and Maya deposits to 87JILI are typically fee-free from the payment provider's side as well, but it's always worth checking your e-wallet app for any applicable charges before transacting.

No. All deposits to your 87JILI account must come from a payment method registered in your own name. This is a regulatory requirement and a security measure. Deposits from third-party accounts are flagged during anti-money laundering checks and may result in your account being suspended pending investigation. If you don't have a GCash account, setting one up takes under five minutes using your Philippine mobile number.

First, wait up to 15 minutes — occasional network delays do occur. Check your GCash transaction history to confirm the payment was successfully processed and not pending or failed. If the GCash transaction shows as successful but the funds haven't arrived in your 87JILI wallet after 15 minutes, contact our live chat support immediately. Have your GCash transaction reference number ready — this lets our team trace the payment quickly and resolve the issue without delay.

GCash and Maya withdrawals for verified accounts are typically processed and received in under 5 minutes, available 24/7. Bank transfers via InstaPay usually arrive within 15–30 minutes. PESONet transfers can take up to a few hours. The first withdrawal from a new account may take slightly longer as it goes through an additional security check — subsequent withdrawals are faster once this initial review is completed.

The minimum withdrawal at 87JILI is ₱200. The maximum per transaction and per day varies depending on your account tier and verification status. Standard verified accounts can withdraw up to ₱100,000 per day via GCash. For larger withdrawal amounts, bank transfer is recommended. Contact support if you need to arrange a withdrawal above the standard daily limit.

Common reasons for withdrawal delays include: incomplete KYC verification, an active bonus with unmet wagering requirements, a first-time withdrawal security review, or a temporary hold flagged by our compliance system. Log in and check your account for any pending verification steps or notifications. If everything looks clear on your end but the withdrawal is still delayed beyond 30 minutes, contact our live chat support with your withdrawal reference number.

Standard withdrawals via GCash and Maya carry no fees charged by 87JILI. You receive the full amount you requested. Bank transfers via InstaPay or PESONet may incur a small processing fee from your bank — this is charged by your bank, not 87JILI. Check with your bank for their current inter-bank transfer fee schedule.

No. 87JILI applies a strict same-source withdrawal policy. You can only withdraw to the same GCash number or bank account that you deposited from, and that account must be in your own name. This is a regulatory anti-money laundering requirement. If your GCash number has changed, contact support to update your payment details before requesting a withdrawal — do not attempt to withdraw to a new number without updating your account first.

A wagering requirement (also called a playthrough requirement) means you need to wager your bonus funds a set number of times before they can be withdrawn as real money. For example, a 20x wagering requirement on a ₱1,000 bonus means you need to place ₱20,000 in total wagers using that bonus before the funds are converted to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while live dealer and table games may contribute less. Check the specific bonus terms for each promotion.

Beyond the welcome bonus, active 87JILI members have access to:

• Weekly reload bonuses — deposit match bonuses on your weekly top-ups
• Cashback — a percentage of net losses returned to your wallet on a weekly basis
• Free bets — for major sporting events including NBA playoffs, UFC fight nights, and PBA Finals
• Referral rewards — earn a bonus for every friend who registers at 87JILI using your referral link and makes a qualifying deposit
• Seasonal promos — special offers around Philippine holidays and major sporting calendars

Log in to your account and check the Promotions section for currently active offers.

The welcome bonus is automatically applied to your first qualifying deposit of ₱100 or more at 87JILI. If it wasn't credited, possible reasons include: your account is not fully registered (missing OTP verification), you've previously held a different 87JILI account (welcome bonus is for new members only), or the deposit amount didn't meet the minimum qualifying threshold. If none of these apply and your bonus is still missing, contact live chat support within 24 hours of the deposit with your transaction reference and we'll investigate.

Yes. If you'd prefer to play without any bonus attached to your deposits — for example, to avoid wagering requirements on your withdrawals — you can decline bonuses at the point of deposit. Look for the "No bonus" or "Decline bonus" option in the deposit flow. You can also contact our support team to have your account set to always decline bonuses by default. Opting out of bonuses has no effect on your access to games or withdrawal speed.

Yes. All games on the 87JILI platform use a Certified Random Number Generator (RNG) verified by independent third-party testing laboratories. Game providers including JILI, Evolution, and Pragmatic Play are licensed and audited by internationally recognised gaming authorities. Return-to-Player (RTP) percentages for slots are published by the game providers and are not adjusted by 87JILI. You play the game exactly as certified — no modifications, no house tweaks.

Some 87JILI slot titles are available in demo mode — you can try them without placing real money bets. Demo mode is accessible without logging in for select games. However, live dealer games and sports betting require a funded account to participate, as these involve real-time play with other players or live markets. Look for the "Demo" or "Try for Free" button on eligible game tiles.

If a game session disconnects or freezes mid-round, your bet is protected by 87JILI's game session recovery system. When you return to the game after reconnecting, it will resume from where it left off, and the round result will be settled correctly. If a round was completed but the result or payout wasn't credited to your account, contact our live chat support with the game name and approximate time of the incident — we can check the server logs and resolve any discrepancy.

No download is required. 87JILI runs fully in your mobile or desktop browser. The platform is optimised for Android and iOS devices on Globe, Smart, and DITO mobile data connections. For quicker access, you can add 87JILI to your phone's home screen as a Progressive Web App (PWA) — tap the browser menu and select "Add to Home Screen" for a native app-like experience without using storage or going through the app store.

Live betting (also called in-play betting) lets you place wagers on a game or match while it's actively happening. Odds update in real time based on the current score, game situation, and time remaining. At 87JILI, live betting is available for NBA games, football matches, UFC bouts, and esports events. To place a live bet, go to the Sportsbook section and look for events labelled "LIVE" — tap the odds you want and add them to your bet slip.

If a match is officially postponed and does not take place within 24 hours of the original scheduled time, all bets on that event are voided and your stake is returned to your 87JILI wallet. For partial cancellations — for example, a player withdrawal from a match — 87JILI follows the standard industry rules for that sport as specified in our sports betting terms. Your wallet is updated automatically once the void is processed.

The minimum bet per sports wager at 87JILI is ₱10. Maximum bet limits vary by event, market, and account tier. For major events like NBA Finals or UFC championship fights, single-bet maximum limits are clearly displayed on the bet slip before you confirm. If you'd like to place a wager above the displayed limit, contact our sportsbook team through live chat to discuss options.

87JILI uses 256-bit SSL/TLS encryption on all connections between your device and our servers — the same standard used by major Philippine banks. Your password is stored as a one-way cryptographic hash, meaning not even 87JILI staff can read it. Personal data is processed in compliance with the Philippine Data Privacy Act (RA 10173) and our Privacy Policy. We never sell your personal information to third parties.

Be cautious of any message asking for your password, OTP, or payment details — 87JILI will never ask for your password or OTP through SMS, email, or chat. Official 87JILI communication only comes from our verified email domain and official social media accounts. If you receive a suspicious message, do not click any links, do not provide any information, and report it to our support team immediately. Change your password right away if you think your credentials may have been compromised.

Go to Account Settings → Security → Two-Factor Authentication. Toggle 2FA on and confirm using the OTP sent to your registered mobile number. Once enabled, every login to 87JILI will require both your password and a one-time PIN sent to your phone. This significantly reduces the risk of unauthorised access even if someone else obtains your password. We strongly recommend enabling 2FA, especially if you keep a significant balance in your 87JILI wallet.

Log in to your 87JILI account, go to Account Settings → Responsible Gaming → Deposit Limits. Select a daily, weekly, or monthly limit and enter your desired amount. The limit takes effect immediately. Reducing a limit is instant; increasing a limit requires a 72-hour cooling-off period before it applies — this is intentional, giving you time to reconsider. You can also ask our live chat team to set a limit on your behalf.

Yes. Self-exclusion at 87JILI is available for periods from 1 week to 5 years. During self-exclusion, your account is locked, you cannot log in or deposit, and you will not receive any marketing communications from 87JILI. Self-exclusion cannot be reversed before the period ends — this is a deliberate protection against impulsive decisions to return too early. Your real-money balance is protected for the duration. To self-exclude, go to Account Settings → Responsible Gaming, or contact our live chat team for immediate assistance.

Recognising a potential problem is the most important first step — and it takes real courage. 87JILI's responsible gaming team is available 24/7 to help you access tools like self-exclusion and deposit limits without judgment. You can also reach out to the following organisations for confidential support:

• 87JILI Responsible Gaming Team — available via 24/7 live chat
• PAGCOR's responsible gaming helpline
• Your local mental health professional or counsellor

Visit our Responsible Gaming page for the full self-assessment tool, warning signs guide, and step-by-step instructions for activating any player protection tool.